Deliveries

Scheduling your delivery

Due to current Covid-19 lockdown measures enforced by local authorities across states, order processing delays are estimated between 1-7 business days (excluding weekend and public holidays).

Once your order has been processed, our third party transporter will contact you via SMS to confirm a suitable delivery date. Delivery to your home is estimated on average between 1-10 business days once processed.

Our third part transporters offer threshold delivery only. Orders to WA and remote shipping addresses may require up to 15 business days once dispatched. Deliveries are made Monday through Friday, during regular business hours.

We currently offer free shipping on all orders within our serviceable areas. We don’t offer shipping to NT, TAS, P.O. boxes, and certain addresses located outside of our serviceable areas.

At this time, we are unable to hold your order until a future date. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.

Once your order has been processed and / or dispatched, we are unable to make any modifications. Requests for changes while the order is in transit may be refused and / or subject to a fee.

We are unable to cancel an order while in transit. Once the order has been received, you may contact us to initiate the return process.
Below are more specific in-home and shipping guidelines for your reference.

Preparing for your delivery

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

* You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

Delivery procedures

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

* You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

* You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.